These guidelines are designed to protect you, your fellow members, and our team.
All members must be wearing a mask. We will refuse service to anyone not wearing a mask.
Only one member is permitted inside the club at one time. If there is another member in the club, you must wait until they vacate before you may enter.
When interacting with PUPS team members, please maintain a 6’ distance between yourselves.
Members are not permitted to wait in the club for services to be rendered. Members are only permitted to be inside the club to check-in or check-out for service.
All viewing areas beyond the reception area are off-limits to members.
Please use hand sanitizer dispensers located at the reception desk before and after coming in contact with any surface, equipment, or personnel in the club.
Our clubs are thoroughly cleaned on a daily basis. Each club also has state of the art air handling and filtration systems. Due to COVID-19, we have enhanced our cleaning protocols to wipe down contact surfaces after each member visit. We also want to limit contact as much as possible. You may request curbside pick-up and drop-off as well as contactless payment or payment by phone. We want to do everything in our power to ensure a safe environment for you, your pup, and our people.
NEW DAYCARE & PUPPY PLAYCARE OPTIONS
Calling all active dogs and puppies who need some socialization and their humans who may need a break from their pup during the day to get some work done at home or run some errands! For a limited time, we are NOW OFFERING two hourly daycare options.
3-hours of Daycare or Puppy Playcare Only $15
6-hours of Daycare or Puppy Playcare Only $25
Call us, email us, or login to your account to make your reservation today!
“Excellence is Not an Act but a Habit” – Aristotle
The best trained dogs have pet parents that are committed to training. The goal of our training team is to make sure that you have the knowledge and skills necessary to achieve excellence. We know that is different for different people, but everyone has a goal. Our promise to you is that we will help you achieve that goal.
Play & Train
The best foundational or behavior modification program available.
Includes socialization with daycare
15 training days at the club
2 thirty-minute Zoom progress lessons
Daily Instructional Videos
1 In-Person one-hour Wrap-Up lesson
1 In-Person Follow-Up Lesson
No less than 123 hours of daycare & training
The most comprehensive and effective training program offered in Chicago.
NEW PUP Q&A Every Wednesday at 12P
A 45 minute question and answer session led by Master Dog Trainer, Dan Rubenstein, addressing all the challenges you may be having with the new dog in your family. We will review strategies for coping with separation anxiety, puppy biting, wrongful chewing, crate training, potty training, and much more.
CHALLENGE CLASS Starting on Monday, June 8th
Experienced pet parents welcome. You must have completed a Basic Manners course or above to participate in this class. LIVE Zoom 45-minute sessions focused on mastering fun tricks and obedience.
“We are very happy with the Play & Train program at PUPS Pet Club. Our puppy, Pequod, was able to learn basic obedience as well as some tricks in a short amount of time. Kyle and I have enjoyed the Zoom lessons with Dan as well because it gives us the opportunity to strengthen Pequod’s and our skills. Pequod absolutely loves the training sessions too!”
Ali, Kyle, and Pequod – Play & Train completed in May, 2020
See more of Pequod’s skills on her Instagram page @pequodthebulldog
Since the beginning of the pandemic, we have been working to support our health care professionals and first responders. Our Streeterville Club in particular has remained open without many operational changes to ensure that we could properly care for the dogs of our members working nearby at Lurie’s Children Hospital and Northwestern Medical Center. They are doctors, nurses, hospital executives, and administrators who have been stretched to their limits on the front lines of COVID-19.
We feel it is our responsibility to make their lives as easy as possible during this crisis. With that in mind and with the creative suggestion of one of our generous members, we established the COVID-19 Daycare Giving Program. The program gives access to free dog daycare for healthcare professionals and first responders in need. To date, we have raised over $5,000. The program is active and ongoing. If you want to participate, you may donate your existing credits, buy a new special priced 10-Pack, or donate another amount.
Your donations also help support our daycare team members who work tirelessly everyday to make sure that all dogs in our care are safe, healthy, and having a good time. We hope that our efforts have had a positive impact on the lives of the people our country is relying on the most these days. We will continue to support our community in this way and others as long as we need to. We hope that you will too!
Medical Professionals & First Responders
To qualify for the program all you need to do is express need and show proof of your employment.
Please click the button below to get started.
The business of caring for live animals is challenging under normal circumstances. When you add in a pandemic, every small challenge becomes much bigger. I can tell you that I have had many long days and sleepless nights since mid March thinking about big questions like, how to safely operate our clubs, how to take care of our team, how to still be of service to our members, and what is the new business landscape going to look like while we are still dealing with COVID-19? I’ve also been working side by side answering phones and greeting members with our amazing Member Service Reps, bathing and fluffing dogs for our talented Groomers, and helping supervise our pack of playful pups with our caring Daycare Attendants. I’ve even had the opportunity to meet some members and pups in person either at the club or transporting their dogs that I may not have met if it weren’t for COVID-19. I am grateful for every one of these experiences. I see them as the silver lining in an otherwise dark cloud.
Like any job, there are certain things that I have to do that I do not enjoy. I can now add dealing with a pandemic to that list! What makes it worthwhile to me and what keeps me going despite the arduous working days and sleepless nights is that I love what we do and I believe in what we stand for. Above all, I have been deeply moved by our team’s and our members’ kindness and generosity especially during this most difficult period. To me, that epitomizes what I believe the PUPS family is all about!
TAIL WAGGING YET? LET’S GET STARTED!
Providing Exceptional Pet Care
100% Satisfaction Guaranteed
Our promise to you and your pup for every product and every service we provide.