Gingr is our new online system for booking, payments and pet care management. It makes scheduling services like boarding, daycare. grooming and training easier than ever. 

Gingr gives you more control and convenience. You can book services anytime online, get real-time updates, and access pet report cards – all in one place.  You can also start purchasing your packages directly in the system, including when we offer our special promotions. 

No, If you are currently a member of PUPS Pet Club, your information has been transferred into the new system. 

You will need to set your password for your new Gingr account. Instructions to come on Friday!

To create an account, you will visit the PUP Pet Club/Ginger portal. Link coming soon! 

Yes, we have uploaded your information into your profile in Gingr. This can be found in the account profile. This includes future reservations, package credits, PUPbucks and your pet profiles. 

To complete your profile, we will need your help

• Verify your contact information including emergency contacts 

• Upload your credit card information so that we can make purchasing and checking 

• Upload your pet’s picture to your profile  

• Verify your communication preferences for both e-mail and SMS

If we already have your pet’s records, we’ll do out best to transfer them. However, we  ask you to verify / update vaccination records in Gingr to ensure everything is current.

We’re switching to Gingr to make things faster, easier, and more fun for you and your pup.

Here’s what you can look forward to:

• Book in seconds right from your phone or computer.

• Smarter report cards with more updates about your pet’s day, behavior, and care.

• Real-time alerts for check-ins, appointments, and more (yes, even handy SMS reminders).

It’s all about keeping you in the loop—and your pet in great hands.

We encourage online booking, but you can still reach out if you need assistance. Our team is happy to help!

Yes! If you are a premium member or when you purchase your daily access, you will still have access to our cameras. You can navigate to the webcams via our website or the Gingr portal. Links will be provided once we go-live with Gingr!

Yes! You can continue to apply your membership benefits when we switch to the new system. When you come in, you can confirm with our PUPS team.